Email support
Contact [email protected]. Selecting Email support asks your device to open an email app. No message is sent unless you choose to send it through your mail provider. Solace Nights handles a sent message as support correspondence. We aim to reply within five working days.
What to include
- A short description of what happened and what you expected.
- Your iPhone model and iOS version.
- The app version shown under Settings → General → iPhone Storage → Solace Nights.
Do not send passwords, payment details, or information you do not want included in an email.
Your diary and privacy
Support cannot see, access, or restore diary entries. On iOS, Solace Nights marks the Documents/SQLite directory for exclusion from iCloud Backup and computer backups using Apple's supported backup setting. The app reads the setting back before opening the diary. Apple controls how its backup service applies the setting; Solace Nights does not inspect Apple backup contents and does not provide a sync or restore service. Deleting the app removes the local diary. You can edit or delete individual nights from the Diary tab.
Using the app offline
The diary, six sleep-information guides, three timed Sleep Now routines, the Support screen, and Privacy Policy are bundled with the app and available offline.
Scope of support
Solace Nights currently provides a personal record and general sleep information. Support can help with app operation and data controls but cannot provide medical advice or emergency assistance.